O-I Technical Analyst I – Intermediate (Office 365 Analyst) in Perrysburg, Ohio

Technical Analyst I – Intermediate (Office 365 Analyst)

  • Job ID #:5516

  • Functional Area:Computer

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Location:Global HQ - Perrysburg, OH

  • Department:IT

  • Education Required:Bachelors Degree

  • Experience Required:3 - 5 Years

Email a Friend

Position Description:

ABOUT O-I:

Owens-Illinois, Inc. (NYSE: OI) is the world's largest glass container manufacturer and preferred partner for many of the world's leading food and beverage brands. The Company had revenues of $6.9 billion in 2017 and employs more than 26,500 people at 78 plants in 23 countries. With global headquarters in Perrysburg, Ohio, O-I delivers safe, sustainable, pure, iconic, brand-building glass packaging to a growing global marketplace.

We are currently seeking a Technical Analyst I – Intermediate (Office 365 Analyst) to join our team at our World Headquarters in Perrysburg, OH.

JOB SUMMARY

As a member of the O-I Global Collaboration Services team, this role will be responsible for understanding business needs, communicating with both technical and non-technical users, and delivering solutions to meet those business needs. This role will solicit and document requirements from business users and teams. The Office 365 Analyst will document process definitions, use cases, design documents, wireframes, and user stories. The analyst is responsible for communicating and delivering the requirements to Collaboration Services team administrators and developers. The role will help convert the requirements into deployable solutions using Office 365 technologies. Success in this role is determined by end-user satisfaction in the capabilities and timeframe solutions are implemented.

PRINCIPAL ACCOUNTABILITIES

(All other duties as assigned)

  • Learn and maintain comprehensive understanding of business functions.

  • Collaborate with developers, product owners, global process teams, and team members to develop new functionality or enhancements.

  • Strong technical and communication skills to be able to gather, translate, and implement user requirements to technical solutions

  • Schedule, oversee and lead all calls between the client and development team

  • Track iteration status and feature development

  • Lead estimating/pointing meetings with development

  • Drive consistency across solutions by ensuring that common practices are upheld and consistently applied.

  • Recommend inventive and creative solutions to solve business problems

  • Handle multiple project assignments simultaneously, if necessary

  • Effectively communicate project and support work related status, including global knowledge sharing with peers and across IT

REPORTING RELATIONSHIPS

The analyst will be expected to interface with business partners, product owners, global process teams, and team members. The position will report to the Collaboration Services Supervisor.

Position Requirements:

EDUCATION AND EXPERIENCE

  • Bachelor's degree in MIS, Computer Science, or equivalent experience

  • 3+ years of experience with Office 365 technologies

  • 3+ years of experience with Lotus Notes development, database administration

  • 3+ years of experience working on the design, development, and testing of a business applications

COMPETENCIES

  • Strong analytical and problem-solving skills

  • High attention to detail and quality

  • Superb organization skills with the ability to estimate and track effort

  • Excellent oral and written communication and interpersonal skills required

  • Strong time management abilities.

  • Ability to work flexible hours to meet department needs and timelines

  • Ability to develop products based on input gathered from a variety of sources, including analysis of results and feedback from the user community

  • Ability to develop test conditions and expected results based on the application requirements

  • Ability to document and communicate progress against plans, taking corrective action as necessary

  • Insight into SharePoint Administrator’s responsibilities

  • Insight into Lotus Notes development and databases

  • Understanding of Yammer, OneDrive, Microsoft Teams

  • Ability to identify, clarify, and resolve issues and risks, escalating them as needed

  • Demonstrated ability to work independently with minimal supervision, as well as part of a project team in a cooperative effort

  • Self-motivated and self-directed

  • Ability to juggle multiple priorities and serve many constituencies

TRAVEL REQUIREMENTS

Minimal travel required for this position - less than 15%.

Must be able to perform the essential functions of the job with or without reasonable accommodations.

Must be authorized to work in the U.S. on a full-time basis.

WHAT WE OFFER:

  • Opportunity for future growth and advancement

  • Generous, Award-winning 401(k) plan w/ employer contribution & match

  • Half Day Fridays (during U.S. daylight savings time from April 6 until Nov. 2)

  • Comprehensive benefits package

  • Relaxed and contemporary dress code

  • Education Assistance program

  • Adoption Assistance program

  • and much more…

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at hr.recruiters@o-i.com and let us know the nature of your request and your contact information.

O-I is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at corp.comm@o-i.com and let us know the nature of your request and your contact information.